"1st order for Thinkpd in 2008 - good experience. 2nd order-different TPad--battery never charged fully & gave out 9 mos later. Filed warranty request on 7/30/12--no response. Today, 8/7, called warranty #, Toll Free: ***-***-**** ---it's A SCAM-I got automated call to sell me grocery coupons & phone service--NOTHING about warranty service--when I refused to "press 1", after being ordered to press it several times for this bogus service, the automated call hung up on me. I called every # on their website--can't reach anyone--not even in sales. Cannot reach them at all, even during their business hrs. My conclusion--they're out of business or don't honor their warranties. I WILL NOT TRADE W/THEM AGAIN. STAY AWAY FROM THIS COMPANY!"