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2015-06-11
5/5
"So after my eye doctor's office 'lost' my contact lenses, they offered to reorder them for me. I agreed, but then also decided I should have just ordered my lenses from Clearly right from the start. I went home and put in the order online (Friday) and patiently waited anticipating at least two weeks until they arrived... you can imagine my surprise when I received my lenses all of two days AFTER submitting my lenses order. My eye doctor hasn't even received my contact lenses yet! Will definitely skip the purchase from my eye doctor in the future and go straight to ClearlyContacts."
2015-04-29
1/5
"Where do I even START. Placed an order on Friday April 17th on an item that would "ship within 24 hours." Well, it's a weekend - so hey, we expect that by the following Tuesday, we'll hear something. Well, Tuesday comes and goes, then Wednesday...and hey, it's Thursday: what's our order status? I give their superb (I use this word loosely) customer service line a ring. They apologize and advise that the item was delayed and it would ship from their warehouse within 2-3 business days. Okay, fine. The weekend comes and goes, we're back at Tuesday the 21st...order status online is still pending, I give them another call: again, they apologize and advise: "sorry, the item will be on backorder until May 11th. Would you like another item recommendation?" "No. Cancel the order." So, I'm thinking now, all is fine and well. The order is cancelled, my boyfriend and I start investigating other computer options from other vendors. Saturday morning (the 25th) arrives... accompanied by an email advising that our item has shipped. Now, I'm sorry: When I look at the calendar, it advises it's not only not May, it's April 25th: did you magically come across stock? Did you completely disregard my cancellation request? I give them a call: "Sorry, the item shipped before we could process the cancellation. Just refuse the product when it arrives." Lovely. Okay. Apparently you've failed to realize you can intercept items from UPS, but I suspect you're all incredibly lazy, so no worries, I'll do it your way. I still can't get this company out of life. UPS arrives on Monday, computer in tow, I advise them I don't want the package and to return it to wherever it came from. Sure, no problem. I monitor it online, UPS returns it...I check my credit card statement on the 29th, what do you know: $2300 charge on my card. I'm livid. I not only DON'T have this computer, I've abided by their every request to try to have this item returned. Give them another call: "oh, sorry. Yes, you're right. We do have the item: let me open a refund ticket for you..." FOR THE LOVE OF GOD. CAN YOU PEOPLE DO ANYTHING RIGHT? It'll be 24 - 72 business hours before I'll "Receive an email confirming my refund" and another 3-5 business days before my refund is issued. Two words for you Tiger Direct: NEVER AGAIN."
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