"Hour long wait times on hold, generic, preprinted responses to inquires that don't even address the question, multiple weekly holds (pending charges) without removing previous pending charges for the SAME items. My credit card now has over $18,000 on pending charges for a $3650 order that isn't even due to be shipped for another month. This company is effectively holding my entire credit limit hostage, preventing me from using the card. Oh, and you cannot cancel. Weekly responses are always "We will look into this...........""