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2014-12-10
1/5
"Ordered parts from Gearhead.com nearly a week and a half ago. I got an instant confirmation via email, and a quick withdraw from my credit card - that was the last I heard from them. Despite multiple attempts to get info about my order, I come up empty handed. Over $100 spent on their site - and they promised a response within 24 hours about my order status - But nothing! The parts I ordered were for a customer's machine - who wanted it back by this coming weekend. I'm just about left with having to re-order parts elsewhere and put a rush on them to ensure I would have them by Friday. Wasted time and money! What a way to do business. They put "Awesome" all over everything, but in my book, they just plain SUCK!
I will be filing a report with the Better Business Bureau and with PayPal as-well. There is a SERIOUS problem with retailer's customer service these days - they couldn't care less about the customer. Gearhead is a PRIME example of that philosophy!"
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