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2022-06-20
1/5
Terrible customer service and no manufacturer defect warranty
"Bought a tufted rug from NFM for $700 and all of the edge tufts are pulling out super easily and it’s falling apart after only having it for 6 months. They blame the beater bar on my vacuum but my other 12 tufted rugs have never done this. They told me to reach out to the manufacturer because they wouldn’t so I did that and the manufacturer called NFM and said they won’t do anything either. NEVER GOING TO NFM AGAIN!!! Also they said it was on the truck at there warehouse in May and then it apparently didn’t show up until August."
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2014-08-04
5/5
"Put in my order Monday morning and received my order Thursday at noon with ground shipping. Very happy with my purchase I would order from here again!"
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