- STORE REVIEWS
- PRODUCT REVIEWS
2012-10-19
1/5
"Fortunately I didn't experience the wait fro the actual laptop to arrive but I did have to send it back fro repair 7 days after receiving it. I'm a university student so I really need a laptop for daily uses. I don't know if anyone else also had the displeasure of going through the same experience but it has taken almost a month to repair the computer and I've gotten no word from lenovo. I put in a request on 09/18 and had the process started, 09/28 came around and they said that they didn't have the parts to repair my laptop yet so the tech team had to wait. Sure thats cool, understandable at most but when 10/09 came around and there was no update on the laptop repairs I was getting quite frustrated. How long does it take to get parts? You're a computer company shouldn't you be able to have computers parts shipped to you within 7 days at least. I placed calls in and got the same answer (the repair center is still waiting for the part to repair your computer? , on the third call, the person told me that the repair center had just received the parts and they should be done repairing my computer within 2 days and I should see an update or he'll call me. 2 days past and no answer, no update. I call again and a different rep told me that they were still waiting for the parts and at this point I'm thinking "what is going on? Why am I getting two different answers? There is no continuity with this company!"
So I called post-sales and the rep who I spoke with said they would be able to give a refund but I had to get the computer shipped back to me and then she could issue a refund. SO again, I had to contact tech support and get my computer back to me... the person said I should get it by the next day because they were going to expedite it... sure enough I didn't get it. I still haven't received it. And I've tried contacting the post sales rep that helped (email, calling her through her extension that she gave me), to ask if I could just get a replacement computer instead of refunding it and no response.
I absolutely dislike how slow they are with responses! Unfortunately, my battle with Lenovo has not ended yet. Hopefully this story has a decent ending and I get the refund back but man this is such a tiring process to go through!"
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