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2019-12-23
1/5
Nightmare
"I ordered Mattress and Box Spring online everything went well until the day of delivery. The delivery company (Ryder) told me, they can't get my queen size box spring up the steps, that I'd have to order a split. (First, I'd like to say they were just LAZY! I originally have a Full Queen box spring.) Then they wouldn't leave the mattress, as I was told it has to be delivered as a set, since that's how it was sold.
Okay, fine, I called JCPenney, ordered a Split box spring. They already refunded me for the original Box spring. Had to call JCP back the 2nd time, for them to approve the re-delivery of the mattress. Called back 2 days later was told it was approved for re-delivery and probably wouldn't be re-delivered until my split box springs were delivered. Again not the happiest but fine, willing to wait! Already waited 3 weeks.
I get a email last week scheduling my box springs. I thought yay, finally! Well nope more of a nightmare, I check today the 23rd, and seen the mattress was fully refunded to me on the 17th. I had to call and not only speak to 1 person spoke to 3 people, including a manager. All of which couldn't explain why it was cancelled when in the notes it stated I was still accepting the Mattress. But now, i'd have to reorder and wait another 3-4 weeks for delivery, well at this point, I'm done, keep your stuff, cancel the box spring order as well.
The manager told me, it was my fault I didn't keep the mattress, I said I was told by your delivery company (Ryder), that they can't leave just 1 piece cause the entire order wasn't being delivered. That's why I called and put in a claim for re-delivery, and at that time, that CSR told me that the delivery company was correct. Now you are telling me, that I could have kept the mattress and my fault I didn't when I tried to but I was told no from the delivery company. Either way, JCP and the delivery company they have hired need to get it all together.
Even a order I received on Saturday, last minute Christmas gifts, I had to call JCP cause I also received other peoples merchandise inside of my package, and to let them know about it.
At this point I am done with JCP."
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