- STORE REVIEWS
- PRODUCT REVIEWS
2014-02-01
1/5
"This is by far the worst company that I have dealt with. It is amazing that they are still in business. I ordered 4 shirts on Jan 26th. I called their customer service prior to placing my order to determine which shipping method I should use to ensure that I receive my order prior to the Super Bowl. The shipping date for the shirts stated they should ship no later than January 30th. So I purchased overnight delivery for my order. Ironically I received 2 shirts within a few days but the last 2 shirts (shirts for my kids) is where they dropped the ball. I proceeded to call fanatics.com everyday starting Jan 30th to find out if the shirts had shipped. Each time I was on the phone 30 min minimum. The second day (Jan 31) I insisted to speak with a supervisor and she emailed the warehouse to find out why the order had not shipped given she verified the shirts were in stock and said the order should ship that day and be delivered on Saturday. Needless to say I still did not receive the shirts 6 days later. I again call CS and went through the whole thing again and on hold for 30 min. I finally hung up while on hold. Ultimately the game here is that they have very apologetic CS reps but no backup (ie management monitoring orders and delayed orders, warehouse managers etc) who have any accountability or seem to care. Nobody could explain why they could get my order completed!!! BOTTOM LINE FORGET THESE GUYS JUST ORDER FROM THE BEST... AMAZON!!!! THESE GUYS ARE WORST IN THEIR LEAGUE!! Wish I had."
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