"I ordered an e-gift certificate for my daughter on October 19th and as of today, November 3rd, it has not yet arrived. They first time I called (in the Philippines) they told me that it would take 7-10 days to arrive. An email? The second time I called they said they would send my file to another department to expedite it. I called today and they said that it would arrive between November 4th and 9th. An email? I told them I wanted my money back and they said they would make a note in my file and send it to another department. I asked if I could speak to the manager and she said the manager was not in house. DO NOT USE THEM!!"