"This is with great sorrow and pain writting to inform every one that never ever give your dream home in the hands of unprofessional and unethical people of home center. They will follow you till they get money and then they follow the policy of **** and Forget ...I have been getting many promises from this unprofessional company since Aug 2019 and till today i am just getting promises again and again. I had signed an agreement with them in Aug 2019 to fabricate our kitchen and they took advance money as they have policy to take 50% time of signing agreement and 50% when the material comes into their warehouse in Hyderabad. Since I signed agreement they have changed many people on the project as most of them resigned and left the company and every time a new project manager comes and give his own direction and we need to adjust the kitchen power switchs, gas line and other stuff in kitchen and many time the delay happened due to this and the good thing is if one project manager left the company no one inform us that the project manager left . We have to follow his regional manager Srinivas to know that he left without information to clients which looks weird and unprofessional. They took wrong measurements of the cabinets and made smaller cabinets which looks odd in the kitchen and when we complained they try to hide their mistakes and made lot of stores to convince us. They took additional money to increase the size of the cabinet and we did not have any other option to pay them because they had taken the full amount. I had booked my vacation based on their commitments that they will start the installation in NoV and based on that we booked our vacation but once we reach their they said we do not have the colour of the shuttle which we had decided and they were forcing us to go for other colour as per their availability and then they said it will take time to arrange the selected colour and the installation did not happen in Nov and Dec. Now we are in March still they are saying some of the material missing which will take 20 days more to come and they will do it once they arrange. I have informed their head office through Twitter and every where they are unprofessional as their blood is. They kept me wait for 4 days to response and at the end they are saying the work will start on 17th March and when they will complete no dead line.
I have lot of frustration and humiliation and pain because of such big name but work worst then people from the street. Waste of Money, waste of time and energy. They do not have any value and pain for their customers. They think that they took money that is their priority.
They have in Hyderabad worst regional head and team , no one has any knowledge about work they treat us like they are giving us the cabinet in charity and we are like beggars."