- STORE REVIEWS
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2016-06-09
1/5
Awful customer service!
"I should had know when I first called to place an order what type of company this was. The item I had ordered was in there Catalog at one price but when I called to place the order the rep told me another price which was 100$ more than what was quoted in the catalog. He then proceeded to tell me that that price was a sale price for the spring (it was May when I purchased the item, just saying). So after much debate on my part and noting but an "I'm sorry mam" on his part I went ahead an ordered anyway, clearly I wasn't getting anywhere. A week later the shipping company calls me to schedule a delivery and what I learn from them is they just come and drop it in my door way without setting up or even taking it from the box, mind you at this point I've spend 1600$ with a 200$ delivery fee! I called to see what could be done given I am quite a small women and how on earth was I going to lift this item to its proper place in my home let alone put it together. After talking to the customer service rep for twenty minutes explaining to her that it was completely misleading and that I should has been told that the item would had just been left under a covered spot on my porch. She then transfered me to a manager who did nothing but say that if I paid another 100$ on top of the 200$ delivery fee already that they could take it out of the box but will not set it up as they are not insured for that. I was beside myself!! Oh and the repeated "I'm very sorry" but nothing else honestly he was quit rude. For a company who sells a large amount of large items one would think that they have proper shipping methods and insurance in place...I will never purchase from then again!"
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