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Merchant Member
2022-03-09
1/5
BAIT & SWITCH Scam Artists...non-existent customer service
"Ordered 4 Bosch appliances on June 24, 2021 for a kitchen renovation. Received a call from a sales rep who convinced me to switch to "in stock" options, a Lieber fridge and a larger Bosch cooktop than I needed. He told me he would "borrow" a dishwasher from another order to assure I received it. I received the substitute "in stock" appliances with no issue. Then things went south.
I understand there are supply chain issues; however, I continued to receive marketing promo emails encouraging me to order one of the remaining items right away because they were "in stock and ready to ship". When I inquired about the status of my order with customer service, I was told that I "just missed" my allocation and I was [second, third, or fourth] in line for the next shipment. Then I'd get another email promoting the item I'd ordered. I'd forward the promotional email to customer service with my order number asking why they are promoting these items. The replies typically read, "hopefully you'll get yours in the next allocation."
This is a BAIT & SWITCH SCAM. Over 8 months later, I finally send emails suggesting the BAIT & SWITCH SCAM and I receive an email saying my wall oven (advertised as "in stock and ready to ship") will ship and I'll receive a call in 2 business days to schedule delivery. My credit card is charged and I receive no call. I email customer service to inquire when my oven will ship and I'm informed the unit allocated to me was "damaged" so my shipment was "cancelled" and I'll receive an oven in the next allocation. No refund to my credit card.
I go to the AJ Madison website and use "live chat" to ask a sales agent if I order today, when might I expect to receive the wall oven and dishwasher. He says up to three months. I ask if it could ever take up to six. He responds, "possibly, but very unlikely." I ask why I ordered these items over 8 months ago and haven't received them yet. He gives me the email and phone for customer service and disconnects the chat. I take screenshots and send these to AJ Madison. They suggest I buy a lesser quality Bosch dishwasher because a shipment is arriving soon. I decline. I call another appliance company who tells me exactly where my place in line will be if I order the items from them. Ultimately, I cancelled my order for the remaining items and requested refund for "damaged" oven that was allocated to me and never shipped. I ordered from a competitor."
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