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2018-05-15
1/5
Thank Goodness for Reviews!!!!
"Thank Goodness for Reviews!!!! I was about to click that submit button and make a purchase over $250 until I realized that I had to agree to their refund policy, which sent me on the search for the reviews. After reading the reviews.....I'll pass. I'm aware that you can't make everyone happy, but when you have SEVERAL people give bad reviews and the company doesn't seem to respond or even make it right... that's a red flag. Another red flag is when you look at their return policy, and they won't offer a refund, the customer has to pay for shipping the item back, they charge a restocking fee, AND they will only do exchanges. This is very poor customer service. It's also clear that the products they are offering aren't of good quality, so they want to lock you into the purchase, otherwise, they won't make any money. No thanks, Cowboy Studio. You may want to rethink how you treat your customers, your policies and get better quality equipment! Zero Stars from me!"
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