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2015-07-02
1/5
"bought a Toshiba laptop Satellite L55t-B5271 - from Office Depot. Right out of the box lid stuck up a little bit - not quite closing tight. within months right hinge cracked then broke in two. Sent it back to Toshiba for repairs and found out not covered by warranty. They charged $30 to return it $50 labor and $34.84 materials - all costs for a defect it had when it left the factory. I have researched online under "Toshiba hinges" and found they had a class action for the same defect back in 2010; apparently it didn't cost them enough money to get them to repair the issue and they just keep ripping people off. First and last Toshiba product for me. Also I was lead to believe that it would be covered by warranty or I wouldn't have sent it all over the country for the repairs. In the process of getting info for sending my unit in for repairs I ended up calling three different times speaking with three different people with transfers and long waits involved. The order number I provided below was for the repair. It's sat at the repair site since the 19th of June - just got the notice about the bill and repair today 7/2/15."
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