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2019-01-17
1/5
Seriously impressed!
"I was unaware that presales service could be lowered to a level that must have been carefully crafted to drive pote tial/prior customers away. I have used TurboTax for many years and had always bought at this "store" the word store is in quotes since a store is defined as a place trying to sell merchandise, this joint sure isn't.
Simple questions needing answers:
1) do you have TurboTax home and business in stock right now?
2) how much is it?
Why pray tell, might I want to call the ahem - joint I was going to spend 20 minutes to drive to as opposed to downloading their (CR)app as their 3 plus minute phone lead in suggests?
Well let me tell you, such software is frequently out of date (oooooh you drove 20 minutes? Let us go in back and take a 15 minute nap, then we will tell you that there was an inventory glitch.)
Also any in depth follow up question, such as: how much will it be? Is beyond the (CR)apps ability. This question is important to me because I will bring cash and since your generous -joint- policy will OF COURSE allow me to take the product if I don't have enough money with me.
Well just for "entertainment" I called the joint 3 times to try to ask a person those 2 questions.
Call 1 : full intro with no way to skip, then got trapped in the electronic rabbit hole hidden under press 1 for inventory questions option that did nothing but tell me to download the (CR)app or try on line. Hung up.
Call 2:full intro, didn't get trapped in the press 1 trick. (This here ain't my first trip to this rodeo). No siree Bob I pressed 2 for all other questions!!! Was immediately told how important my call was by a disembodied electronic voice, followed by a 3 second loop of a sound track containing only badd drum followed by a cymbal strike. I ate 2 hamburgers waiting to exit this aural hell. After my hamburgers an half a large coffee, decided perhaps I was lost in the eternal hold for the professionaly stupid, so I hung up.
Call 3: Why oh why you may ask. Ahhh heck I had 3 chocolate chip cookies and half of a large coffee left, so why not? Here is why not. Listened to the full lead in while nibbling my way through cookie 1. Oh oh, we been around this block a couple of times before,went for option 2 for all other questions. Once again personnaly assured that my call was important by my electronic cold hearted girlfriend (what else can I call her since the only girl I spent more time on the phone with is now my wife) after that emotionless reassurance I was treated to a 3 second loop of something that sounded like about 9 notes played on a badly out of tune toy piano played by a hyperactive 3 year old who has just finished several double esspressos used to wash down a large chocolate bar. By the time I finished my last cookie and the test of my coffee, I hung up
Well to make a long story longer, by this time I decided NEVER to use best buy again. Also decided it was time for a refill on the coffee, and to share my experience with all of you :)"
