- STORE REVIEWS
- PRODUCT REVIEWS
2005-12-05
1/5
"we purchased a 65" Mitsubishi HDTV, which in the beginning had a habit of shutting itself down, not off, but the picture went down. We had to shut the device off and turn it back on. It did appear to resolve itself.
It began to do this after a year and a couple of months, contacted Ultimate Elec, they sent out a tech, he did nothing, as he wanted to get home on a Friday afternoon. He said Mitsubishi couldn't be contacted until the following week, my husband called them immed. they sent out a network card to try to make changes on it's internal programming; That didn't help. Another couple of weeks to ever hear back from Ultimate Elec and they were taking the device to their shop; after lengthy discussions that involved us requesting a loaner TV then another couple of weeks for them to find one to loan, they took the TV.
The TV was 'in the shop' for nearly 2 months, it was returned yesterday and it immediately began to do the same thing. My husband had been told there was something that had to be replaced in the unit, it should have been fine. The problem was worse than it was when we sent it out with them.
Now, they have to send out another technician to actually see the problem happen, since they never saw it (how did they come to replace anything if they never saw the problem?), then they have to decide the next course of action!
What ever happened to customer service?
We have a television for which we paid a few thousand dollars (including extended warranty) and we aren't able to watch it. On top of all that, Ultimate Elec or whomever their contracting repair company is, doesn't feel they should have to loan a device while ours is out. I believe they simply said to watch another TV we might have!
Again I ask, what happened to customer service?!!
To this point, we have no operating television, not much hope of that happening soon, and so very, very unsatisfied!"
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