- STORE REVIEWS
- PRODUCT REVIEWS
2013-04-14
1/5
"Hello, I cannot believe the bad service I received from your customer representatives except for a man named Michael who was useful.
I received a package yesterday. In it contained a dress that was ten times my size. Instead of a size 2 I received a size 12. This is your manufacturers fault, not mine.
I called in expecting to get my dress returned free of charge and a new dress shipped in my right size right away. Instead I got two ver incompetent representatives who told me I would receive a refund for the dress but not for shipping and handling and that if I wanted a size 2 dress which is what I had originally asked for I would have to reorder.
I am not impressed. I want a credit for the original 27.88 I paid for shipping and handling. I paid 137.79 for the dress, not 109. Also, please note that you have lost a client and I will be discouraging others from ordering from Anne Taylor. I paid 27.88 to receive nothing. A big size that I never ordered. It's disgraceful!
So today I get no dress, a crappy service and a charge of 27.88."
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