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2018-12-22
1/5
Ruined a Christmas tradition
"I ordered cheese two weeks before Christmas for our annual fondue tradition. I specifically requested to be notified if they were out of the cheese, but no one ever called. On the day my cheese was shipped, they had replaced my cheese with other cheeses that were completely unsuitable. When I called they told me they were out and offered nothing more than an apology and a refund for part of the order. They ruined a 25 year tradition and offered nothing extra. Horrible customer service with them counting on their customers being idiots about replacement cheeses."
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