- STORE REVIEWS
- PRODUCT REVIEWS
2010-07-31
1/5
"I pre-ordered a game four months ahead of time because I knew it would become popular and sell out.
It's been FOUR weeks since the game came out, and I still haven't received it; however,when I check other game websites, those who ordered it the night before on YesAsia and paid for express received it within a week. Seriously?
So YesAsia policy says that after four weeks, an item is lost. I send in an email asking about it and received "We'll send you another shipment." Oh, but wait. I receive another email a few hours later stating that the item is out of stock. First of all, don't SEND me an email saying that I'll get a reshipment if there isn't anything left.
As distraught as I was, I called the company, and they blamed ME for NOT paying for express to get a tracking number? Really now? Putting the blame on the customer who took advantage of their "free shipping?" That's nice. I've ordered from them several times before and received all the items within a week. I'm guessing now they only value customers who pay for express + the tracking number.
Here's what I think happened. Let's say YesAsia orders 10 copies of the game. One of them is mine, so that cuts the number down to 9; HOWEVER, the night before the game it out, person X decides to pre-order and have express shipping added to it. YesAsia will get more money shipping to those with express than those without; therefore, the game sold out -- my package was NEVER sent out and instead it was given to someone else -- U.S. Customs never got it -- USPS never got it. YesAsia, stop blaming it on the customers and post office.
Patience is a virtue. I know that. That's why I didn't want to spend extra money on an already overpriced game to have it shipped to me ASAP. I made a huge mistake waiting for an invisible package. YesAsia, you've lost all my trust, and I will NOT be recommending you to anyone."
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