"Josef,
Thank you for calling this morning. I appreciate your quick service and attention to what will work best.
My husband and I individually searched websites for a gaming computer. We developed a good idea of what was required and there are a multitude of options and variations out there. However, your website offered the precise processor, the video card requirements, motherboard and memory, and all other necessary components we had individually and mutually agreed were best.
In addition, you went a step beyond and notified us of a potential problem with the build and gave us an even better option before we knew there might be a problem. We are confident you will provide us with a good unit that will be used (no doubt daily) and enjoyed for years.
When checking out, you asked what we liked about your website: we liked the information and explanations, the choices we could make, the fact that everything was in one place and easy to find. We also like the return policy and the warranty; such policies reflect a certainty in one's product and pride in one's work that are sometimes rare and are always good to find, and they indicate a well-justified confidence in one's product.
Keep up the good work. Those who don't know computers need you, those who know them surely appreciate you."