- STORE REVIEWS
- PRODUCT REVIEWS
2012-07-16
2/5
"Lackluster customer service. I placed an order June 21, just received it July 14. Called multiple times to check on the status of my order, the first time, four days later I called to see if I could tack on an extra item, I was told that A: the backdrops I ordered had to be made, even though they were listed as in stock. B: I was told the website mischarged my shipping, and it was raised from $15 to $35 when all I added was a strap. The package itself weighed 9.5 lbs in a $15 flat rate box. I called two weeks later after not hearing anything. I was told they were putting the order together and it would ship soon. No email or phone call.Called on a Monday, they said they were shipping as late as the next day. Again, no correspondence. I called on Wednesday, and was told it had just shipped and would be receiving the tracking number soon. No email. The shipping box said it went out on the next day. I feel that through their interactions, that this is representative of how this company does business, and above all I feel like I was lied to to placate me."
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