"This company is an internet-ordering disaster. I've had two bad experiences (should have learned from the first one, I guess). The first time, they accepted the order and then told me a week after the fact that the item was backordered. It was someone's birthday present, and it never arrived! The second time, the web site wouldn't give the "promised" free upgraded shipping, so I placed the order over the phone. (Everything seemed to be fine, no problems). I then get an email at the end of the day that tells me only a portion of the order was shipped, and that one item is backordered. Another botched gift for a family member, this time for Christmas. Buyer beware!!!"