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2016-01-23
1/5
Worst service on planet Earth. Beware!
"The company has performed horribly regarding a recent order I made with them.
I was looking for a pair of comfortable shoes and checked out various brands and read excellent reviews on Naot shoes and decided to order a pair of their Pilot boots from Planet Shoes at $200, shipping free, estimated delivery 3 to 5 days.
The company processed the order fast, I'll give them that, the money was out of bank account in moments of placing the order, and they did send me a order confirmation informing me that they had dispatched the shoes. So far, so good.
I then waited and watched the tracking info they'd given me to see the progress for the shipment via UPS.
I ordered the shoes on Dec 30th and after not getting them after a week, I rechecked the tracking info and noticed the shoes were sitting in a UPS depot miles away from me and no longer slated for delivery to my home address.
I then called UPS and they told me to call Planet Shoes, so I contacted Planet Shoes customer service, where I was told that "I had informed UPS" I wanted the shoes to be picked up at the depot, I had most defiantly had not done anything of the sort.
But once that seemed to be cleared up, the woman there at customer service [Shayla] informed me the shoes would be requsted for delivery to my home again. Of note: I never did get a reasonable explanation as to why the shoes had been held up at the UPS depot, but I wanted the shoes, and so was willing to wait a little more and was told that they should be with me in another few days.
The woman at customer service then sent me an email apologizing for the delay, and offering me 15% off my next purchase with Planet Shoes, [ A pretty unlikely event, I must have thought at the time, but she was trying I told myself] then I noticed that she had written to me as "John," when in fact my name is Gregory, it's on the order form, the credit card account info & the delivery address. Not a good sign I thought yet again.
So I again waited on the delivery and after a few days, i.e. three, I again looked at the tracking info and yet again the package was still designated as "hold for pick-up."
At this point I'd had enough and I called the customer service place yet again and they assured me that they would contact UPS and the package would be with me as soon as they could get it on the next days delivery truck.
Well, I wouldn't be writing this if that had happened, and another few days went by. I called yet again and asked for a supervisor, and was passed along to a man there named Dante who listened to my complaint and agreed to cancel my order and refund the $200. I asked him to email me a comfrimation to this effect as I was feed-up by then with Planet Shoes promises and he said that he would take care of everything by the end of business that day.
Guess what? He didn't! What a shock.
Anyway, I called back yet again and finally got put through to someone there named Doug, who in fact did write me later that day and send an attachment which showed that the order had been cancelled and that a refund should be credited back to credit card/bank account in three to five business days.
What a saga.
I leave it to anyone who has read this to make up their own minds about this company, but for my two cents I'd have to say they "****.""
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