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2013-07-02
1/5
"As a small IT consulting shop, we have been a Mushkin reseller for over 4 years. Originally, We would just buy the cheapest memory I could find from Newegg. The dead out of the box percentage is low on any memory modules. However with the volume we do, even a small percentage was creating a nightmare. I was cold called by a Mushkin sales rep named Nick. He claimed that Mushkin memory was of better quality, and would have a much lower DOA rate, or rate of early life problems. He offered me a tour of their location in Englewood CO. After meeting with Nick personally, and seeing their operation. I decided to give it a try. Nick was right we saw a significant decrease problems with Mushkin memory. Nick provided great customer service, was very responsive to our memory needs. When nick originally set up the account, he would help me find the best deal for our needs, via phone. Which would also give him the opportunity to tell me about some deals on items that I may not have originally asked about. Quite often I would end up buying extra things to offer our customers that I wouldn't have thought of otherwise. Nick would take the order, ship it out with a Net 30 invoice. Unfortunately, a few months down the road Nick was promoted, or transferred. Over the next couple of years I was assigned much lower caliber sales reps. They were hard to get a hold of, and unresponsive to emails, and phone calls. It became apparent that they really didn't want people to call, as the automated system works hard to not put you through, with your call likely getting routed to the wrong person, or simply getting hung up on. My last two orders were with a sales rep named Brenda Barr. Brenda has a nastiness to her voice. She lacks any sort of customer service skills. When you speak to her, you get the impression that you are interrupting her day, and she'd prefer that you go somewhere else so that she can go back to surfing her Facebook page. After over four years of buying thousands of dollars of memory, Brenda now demanded a change to the payment terms. She insisted that I sign a blanket credit card authorization form. The purpose of the form would allow for them to charge the card up front, for any future purchases. The problem was, this form gave them legal authorization to charge the card at any time for any purpose. I would have little recourse should we disagree with the charge. The net 30 billing was a huge benefit, as it gave me enough time to sell most of the memory previous to the bill being due. The memory effectively payed for itself. However, I was willing to give this up and pay up front for future orders individually. I informed Brenda via email that I was willing to pay for the order up front, but I was not willing give them blanket authorization to charge my card at any time. Brenda responded:
"Mushkin is not a good fit for your business. Good luck in the future."
I'm not sure what happened to this company over the last four years, but it's fine. There are plenty of quality memory providers out there. Crucial, here I come!
http://www.crucial.com/"
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