- STORE REVIEWS
- PRODUCT REVIEWS
2020-11-10
1/5
I'm done with this company.
"I tried to place an order for Chase Elliott championship gear right after the race. There was a 30% off sale going on. Placed my order and received an email confirmation. Then right after that I received another email saying they cancelled my order due to lack of information. So I tried 3 more times with the same result. Customer service was supposed to be open till 8 pm eastern. So I called and the wait time was 2 hours. Waited till this morning and called again. Wait time was 20 minutes so I waited. Someone finally answered but could barely speak English. I explained what happened and she did not seem like she was interested in helping me. Put me on hold and hung up. I called back and waited for another 10 minutes. Explained all of this again. She checked into it but had no answer. She told me to wait 3-4 hours and the problem should be fixed. I waited 7 hours and tried again. This time the championship gear is not part of the sale. I still tried to place the order anyway. Same thing it took my order than immediately cancelled it. I gave up and ordered straight from the chase elliott website."
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