- STORE REVIEWS
- PRODUCT REVIEWS
2018-08-18
1/5
Their shipping error costs you money - never again
"Ordered a Note 8 cover for my new phone - and received an S8 cover instead. When I raised the issue, they confirmed that it was an error that they will gladly replace my cover when I return the original to them via registered post. I highlighted to them that I needed a cover for my phone an waiting another couple of weeks while they receive their product back and only then issue my original order wasn't acceptable - they confirmed that it would be best to send me a refund once they have got the incorrectly shipped item back, confirming that they will reimburse me the additional shipping costs (which I was okay with, not overly happy about but I felt that it was the best way forward). Well, I got re reimbursement for the original order but no payment for the costs to get their product back to them - out of pocket by 13 Euro and have absolutely nothing to show for it - requests to solve this falls on deaf ears. I would suggest that you stay away from this company, if things go wrong with your order you end up paying."
