- STORE REVIEWS
- PRODUCT REVIEWS
2018-01-06
1/5
Deceitful and unethical
"I purchased a $25,000 diamond ring from BN in December 2017. The diamond had a high definition video of it on their website. This video was of a white, sparkling, stunning and perfect stone. Because of that video, I bought that diamond. When I received the ring, I was shocked! The diamond was dull and gray and ugly! When I contacted customer service, the rep was condescending, rude and should not be working in that department. Blue Nile didn't even have a manager reach out to me. Yes, I was able to return the ring, but I wasted hours and hours of time dealing with this and Blue Nile does not care.
Buy diamonds from a jeweler in a local store. You need to see them in person."
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