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2019-12-21
1/5
Lack of Delivery on time
"Paid extra for shipping to arrive on 12/20; this morning the customer service reps (called twice) said it would be delivered today.- 12/21. Unfortunately the recipients left early today for a vacation and will not be home to accept the delivery, which may sit on their porch until they return in 8 days. Customer service said they would refund the extra shipping, but I asked for full refund as the delivery will not be usable when they return after January 1."
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