- STORE REVIEWS
- PRODUCT REVIEWS
2013-06-13
2/5
"I ordered over phone. I needed part next day. Customer rep told me they had it in stock and I was a one day ship from there warehouse. I should have part by 7PM tomorrow. I decided cool I'll save the overnight freight. 98% of the time when items are shipped to me from Chicago, it is 1 day.
The next day I checked order for tracking number. None was available. So I called PoolCenter.com to get tracking number. Turns out order was not shipped. Was told it would go out today. I asked for one part to be sent next day air. I was told I needed to talk to customer care. Customer Care informed me the part I wanted overnighted was not available. It would be at least 2 weeks. ( I was told the day before it was available and 20 minutes earlier it was ready to be shipped.) I told her this is ridiculous. When it became obvious she wasn't going to fill my order, I hung up and sent an email to cancel order.
The next day I get a call from Pool Center informing me that my order had not shipped andthey needed to reenter it into computer. They needed my credit card number. This person had no knowledge of the prior conversation and implied the items were now available to be ship.
Needless to say the severvice level froom PoolCenter.com has gone down hill. I been a customer for 10 years.
Thanks to Amazon.com I was able to get my part overnighted to me and I got it today."
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