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Merchant Member
2015-09-17
1/5
"I purchased 850 lanyards from 24 Hour Wristbands. The description for the lanyards said they had a 7 day production time. Fine, I thought. That's more than enough time for my event in three weeks.
Cut three weeks later... the lanyards aren't even in production, and customer service can't really seem to give me a date on when work on them will be started. Turns out, their 7 day production time is just an estimate. And sure, delays happen. I get that. But in this case, 7 days turned into over 20+ days, but at no point in time did they contact me or update the order to say there was a delay of any sort. I had to contact them and ask what was wrong, and even then they couldn't give me a clear reason or estimate as to when the order would go in.
AND had I known any of this, I could have ordered replacement lanyards for a convention I was hosting and had them ready. Customer service kept saying they'd do everything they could to have them to me by my requested date, and yet day after day, things were pushed back but with no real answers or information as to why.
I'm immeasurably displeased. This has caused some huge setbacks for my convention and attendees. Communication could have resolved this. If at any point I had known the order had not even been started I could have cancelled it and gone with a company who *would* have gotten the product to me within their set window.
I'm fine with estimates, but listing a 7 day production time that's actually 3X longer than that on your site and NOT informing customers as to the delay is just really bad business."
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2012-02-07
5/5
"I've ordered from FrozenCPU several times, and my products were always sold as described, with quick, prompt shipping. In addition, the custom work FrozenCPU did (sleeved cables) was professional and solid work.
Definitely a fan."
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2011-12-22
1/5
"Order was placed on October 3rd. Received partial shipment about a week later. Followed up on the missing item, and Toys n Joys claimed one of my items was on backorder. No problem, I can be patient.
About a month later I sent a polite follow-up email requesting a status update. No response. Was hopeful it'd show up again. Sent ANOTHER follow-up email mid-December. No response yet again.
Toys n Joys has been completely unresponsive to email requests. My last email I requested an ETA, and if they couldn't provide for one, I asked for a refund.
Company has completely stopped responding."
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24hourwristbands from 24HourWristbands has responded
Posted Sep-17-2015We are extremely sorry for the delay in your order. Please, know that there were some technical difficulties with your order due to which the production was delayed. Please rest assured that customer satisfaction is of utmost importance to us and we are very disappointed that we could not deliver your order to you within the promised time frame. Please, cooperate with us as we try our best to rectify this matter.
As a token of our apology we are willing to give you a 50% refund on your order. We have also shipped your order and we hope that you will still be able to use the products. A customer service representative shall be notified about your situation and will immediately contact you regarding the refund and tracking updates.
Thank you ever so much for you lasting patience with this order.
We hope that this will not hamper our relationship with you in any way.
Please respond back to us via the ticketing system if you require anything at all and a customer service representative shall immediately attend to it.
Best Regards,
Customer Service Team.