- STORE REVIEWS
- PRODUCT REVIEWS
2003-04-29
5/5
"This has been the best experiance I have had with an online retailer ever. I ordered a monitor from them on the 14th of April. The monitor was out of stock and they told me they expected to recieve them on April 29. Well on April 22 the monitors showed "in-stock" on their real-time stocktracker system. I decided to use their customer service live chat. The rep who helped me was very informative, he told me that my order was being prepared to ship and would ship out any minute. As soon as the order was shipped I revieved an e-mail with my tracking number. I recieved the monitor 3 days later with standard ground shipping and i'm very satisfied. Just when I thought they did a good enough job, today, about 3 days after I recieved my order I was sent a small thank you note from them. The note thanked me for my business and asked me if there were any problems. It was hand-signed and everything. I've never seen such service with an online company and I would certainly use them again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
