- STORE REVIEWS
- PRODUCT REVIEWS
2017-05-01
1/5
Return
"I ordered a two pairs of shoes for my elderly mother. She kept one pair and returned the other because she did not like the color. Shoebuy refused the return as they said the shoes had been worn and were scuffed. The shoes were NEVER worn, returned within the week they were received. When I called their customer service department, they open a business review, but bottom line they refused to help. I offered to send a picture of the shoes to show there was NOT a single scuff or dirty mark on the shoes, but they said it wouldn't make a difference. BEWARE, they do NOT accept returns if you are unsatisfied with your shoes and in fact make up reason for not accepting the return. Also, once the business review was opened, they said they would call back in 3-5 days, I waited for two weeks and never heard from anyone. I had to call them."
