- STORE REVIEWS
- PRODUCT REVIEWS
2015-04-27
1/5
"HORRIBLE HORRIBLE SERVICE!!!! I placed an order 3 weeks ago, with 5-day shipping service. They claimed to have called my doctor and that my doctor couldn't verify that I was a patient, but I called myself and they had no record of Web Eye Store calling them. When my prescription was finally verified, they sent me an email that was very poorly written and unclear... leading me to believe that they were adjusting the diameter size to what my doctor prescribed, but not the BRAND of contact lenses. Their email never once said "we are shipping you Acuvue instead of the brand you ordered." After I gave the ok to change my order (I thought I was only changing the specs of the lenses, not the brand), I still have YET to receive my order!!! It's been 20 days (14 business days) since I placed the initial order.
I was ordering a new brand because Acuvue dried my eyes out, so I only purchased a $30 box to test them out. The store wouldn't refund me or do anything to accommodate the fact it has taken 3 weeks to fulfill my order... they just wrote back to me "you keep the contacts, we keep the payment" and tried to blame everything on me. They never sent any clear emails that stated what I ordered or what they were shipping, except for my first initial receipt... but after making modifications to the order, they didn't send any revised invoices, etc.
They don't even have a customer service line - the phone number on their website goes to some woman that is clearly working from home. She said she only takes orders and doesn't even have a phone number for the company either.
I am disgusted by the lack of professionalism and wish I had never wasted my time with them."
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