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2015-12-10
1/5
"Keep away from Toshiba since the company does not stand behind it products and misleads customers on repairs.
I bought a Toshiba laptop a year back and some keys of the keyboard stopped working in October 2015. Looked online at Toshiba site (https://support.toshiba.com/repair) and created a request for fixing the laptop since it says this is a minor repair which though seemed expensive $252 was better than not having a working laptop. The laptop was received by Toshiba on 10/30. I did not receive any update on when it would be fixed even though as per their website (https://www.toshibarepairservices.com/WebRma/FAQ.aspx) the repair would be completed with 5 business days once they received the laptop. If there was a delay the site said they would contact me to provide an update. When I have tried to reach the customer service after more than a month without any update the representative would not give me an answer about when it would be fixed and was very rude. When I have asked to speak to someone else the representative hung up the phone. I have also tried calling the representative’s supervisor and emailed multiple times, however have not received any response to my v-mail/emails. I reached out to BBB to file a complaint and below is the response I got from BBB:
"A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that our customer set up a repair for their computer to Toshiba Repair Services (TRS) which is (Nexicore) and settled the payment for the repair. Toshiba Repair Services (TRS) (Nexicore) is a third-party company and TAIS has no ability to access, manage or modify their system. Our customer can contact them directly Toshiba Repair Services at ***-***-****. At this time we consider this matter closed."
The above response in my mind is a fraud since there is no indication on their site that this is a third party vendor since as far as I am concerned I submitted the request via Toshiba site (https://support.toshiba.com/repair) which is a Toshiba owned site! If I had known that Toshiba is not doing the repair then I would not have send my item for repair. This in my opinion needs to be fixed and is a fraud since I sent it to Toshiba and not to some third party. This is a prime example of a company that does not stand behind it products once it is broken. I would NEVER buy any Toshiba products since I have yet to deal with a company who washes away its hands this way."
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2012-03-17
2/5
"Don't buy from them unless you are willing to sit at home for the delivery since they do not allow you to either sign a release form or pick up from local UPS. I was not at home to pick up when they tried to deliver 2 times and when I called their customer service they said this is for security reason which is good however why so much restriction that I cannot even go and pick from UPS location showing my id? Anyway the shipping department called (which was nice) and said they will call UPS to allow for me to pick up the item in the evening however when I called UPS later in the evening they said that they had received no such notification and they would not release it. This was not nice i.e. why call customer and tell them they can pick it up same day when they cannot. Finally this was held in the UPS the next day and I could go and pick it up. I have ordered so many items online however have never seen such rigid restrictions which is annoying."
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2006-11-17
5/5
"I bought a spare battery BP208 for my Canon camcorder. The order arrived very promptly within 2 days. But then I could not fit the battery inside the camera, I sent an email to BlueNook on Saturday morning and was not expecting any reply but to my surprise Marc from BlueNook called almost immediately and he patiently heard about my issue and agreed to have new battery shipped. Based on the professionalism and his genuine concern I ended up ordering another battery in addition to the replacement batter. The new battery arrived in next couple of days as promised.
This is the best customer experience I have had in more that almost 10 years I have been shopping online. Thanks Marc and BlueNook. Keep up the awesome customer service. This is now going to be my preferred site for further purchases."
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