- STORE REVIEWS
- PRODUCT REVIEWS
2007-03-29
1/5
"I have been trying to get working memory from these people since 01/07, but they are absolutely unresponsive and do not answer repeated emails or return telephone calls.
I originally bought 2 sticks of 512M SDRAM memory for an older Dell GX240. I installed them and they worked well for a short time. However, I began having stability problems and finally Memtest 86 would fill with errors immediately upone launching.
I filled out the RMA form and returned the memory. They responded that the memory I originally bought was not the correct density for the GX240 but they did have the correct memory at a higher price. They sent me a PayPal invoice for the additional cost for the "correct" memory.
1 week after my payment with no word from them, I emailed asking if they had received payment. No response. Another week passed so I emailed again. No response. 3 days after that I called and left a message. No response. I filed a claim with PayPal, and amazingly, got an immediately response thru PayPal.
The memory did arrive the next day, but this time would not even boot the computer. Using any stick and any slot, all I can get are beep codes.
I asked for a refund on 3/22 and have only had one response about did I try all the slots. Two further messages to them have gone unanswered.
At this point I have 2 sticks of useless memory and they have $144.50 (not including the cost to ship the first memory back) of my money and are they are back to the silent treatment.
I am really glad I used a credit card as I am now disputing both charges with my bank. I am tired of playing hide and seek.
I can't stress strongly enough that ANYONE should STAY FAR, FAR AWAY from these people."
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