- STORE REVIEWS
- PRODUCT REVIEWS
2017-04-11
2/5
Terrible Customer Service, Post Order!
"Initially, was enticed by an error on the site, obviously I confirmed the error before placing an order. Then after placing an order using ACH, nearly a month after my initial order there was no movement in the order status at all. I reached out a couple of times, asking for updates if there were any unexpected delays. Then after a few more days and nothing changing I something felt off, so I decided to cancel about 3 days after the expected ship date of 3/17. Tried to email them multiple times, updated my order with notes and messaged them on Facebook.
After potentially two weeks the order status was finally updated to cancelled, however no one ever reached out to me to let me know. I just happened to be monitoring the site since $2,500 is a lot to get pulled from your account. While I originally, decided to go with them it was because they offered a 3 year support on their products. This was not the type of customer experience or support I would want to pay an extra $200 for in the long run. In grand scheme that doesn't seem like much, but the amount of time it would take them to respond and fix something seems astronomical.
Sorry, guys but it really felt like the customer service died after I placed my order. Additionally, wish they would honor quotes since they seem to pester you all the time even if it is an error."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
