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2014-11-16
1/5
"Had used Canada Pharmacy for years - even have lifetime free shipping. Never had a problem until my last (and likely LAST) order for my dog's heart worm meds. Placed the order, but there was no place to enter my credit card info; I would be "contacted". Yes, I got a call from "Josh" who clearly did not speak English as his primary language. He explains that Canada Pharmacy doesn't take credit cards anymore and I'd need to provide my checking acct. info to process my order and I could scan/email my rx to his personal email, "****@****". The email got bounced back repeatedly and I put it on the back burner to deal with on the weekend - this was Tuesday. Sunday AM I get another call from another non-English speaking rep asking in a nasty tone why I hadn't sent the rx. I explained what had happened and was given another email address. Then I was told that my checking account info was invalid, and they couldn't just confirm the info and reprocess or use my atm. Now I'd have to send a check and did I realize that this would lengthen the time it would take to process my order?
Spent the rest of the afternoon calling and recalling Canada Pharmacy getting one after another email addresses that bounced back my email. Eventually gave up and mailed the script and a check to their mailing address. Two days later I got another nasty phone from one of their non-English speaking client "care" reps. He acted like I was some low-life who didn't pay their bills, asking when I thought I'd mail the check? When I had, he wanted to know when exactly! So I told him the long version, "yesterday afternoon on my way to the dry cleaner I stopped at the free-standing mailbox at the XYZ post office at approximately 2:36pm where I placed the envelop containing the ...." You get the picture. You want to act like an ass to me, right back at ya!"
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