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2020-03-04
1/5
OVERNIGHT IS A LIE. GROSSLY MISSED DATE THOUGH I PAID $38 FOR EXPEDITED SERVICE. NO REFUND
"OVERNIGHT is a lie. Do not do business with these people if you don't have many days to wait. DO NOT PAY FOR PREMIUM SHIPPING as they will claim that shipping dates are only estimates. THEY REFUSE REFUNDING WHEN THEY DON'T MEET THEIR PROMISED DELIVERY DATES.
I needed one-off business cards for an event on a Thursday, so I searched for an online service and placed my order on Monday morning, a full 4 days before I needed my cards. Overnight Prints showed up first on Google, they had a great website that was easy to use. When you place the order, they have several options for shipping that indicate which date you want your cards to arrive. There's even a calendar with the day highlighted. As I needed the cards by Thursday evening, I selected the grossly-expensive, $38 option that said I would receive them early Wednesday.
On the OvernightPrints website, the order status indicated "In Production" on Monday morning. Very late on Tuesday night, I received an email from OvernightPrints that said my order had been "delayed." I checked the online status, and it still indicated "In Production." I called their Customer Support line as soon as it opened on Wednesday morning. The customer support rep had a difficult time communicating in English (I don't speak any other languages).
The Customer Support rep said that my order was "In Production." When I told her I could see that status online and that I was calling to get further details, she said she couldn't give any additional information other than the same status I could see online. I ordered Monday, paid a $38 premium for a Wednesday delivery, and the cards were still "In Production" on Wednesday morning, 2 days after submitting my order.
I asked for OvernightPrints to cancel my order and for a refund, and she said that they will not refund my money as ANY SHIPPING DATES AND ARRIVAL DATES ARE ESTIMATES ONLY. Well, that's not what the website leads you to believe with their big calendars and specific delivery dates in large, bold fonts as you select how much you're willing to spend. She further told me that I can expect shipment of my order in 2 to 3 days.
I ORDERED MONDAY MORNING, OVERNIGHTPRINTS INDICATED THEY WOULD HAVE MY ORDER SHIPPED ON TUESDAY FOR A WEDNESDAY DELIVERY, AND THEIR CUSTOMER SERVICE REP SAID THEY "SHOULD BE SHIPPED" BY SATURDAY.
I should have gone to Staples or FEDEX Kinkos, but the beauty of the OvernightPrints website and their promised delivery dates made me do something stupid: ordering from them and counting on them to deliver a one-off card for an important business conference.
DO NOT ORDER FROM THESE PEOPLE. THEY DO NOT DELIVER, THEIR CUSTOMER SERVICE CANNOT PROVIDE STATUS, THEY WILL NOT REFUND WHEN THEY GROSSLY MISS THEIR PROMISED DELIVERY DATE.
I paid around $80 for simple business cards to be rushed to me (as they promised they do). I now have to spend several hours on the day before an important conference chasing down cards locally instead of final preparations for my presentations.
I can't speak to the quality of the cards as I'll not see them until days after I return from the business trip I needed them for.
Don't get fooled by their professional website and their promises in large, bold font."
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