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2004-07-21
1/5
"I purchased a motherboard that was defective. I returned it for repair or preplacement. After a month and many unanswered emails and phone calls, they told me they were replacing the motherboard. I received the same board I sent in. I had placed a small mark on it so that I could identify it if I got it back. I contacted the company and they told me to return it and they would send me a new one. It has been over a month since they recieved it and they refuse to answer any emails or telephone calls. I recoomeend that this company be avoided like the plague."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
2003-01-08
1/5
"I ordered a system from Tiger Direct the first of December. The sent the wrong processor. It was shiped back the next day. I contacted them on the 19th of December and was told it had been recieved and the processor I had ordered was not in stock. They offerd to send a slower processor that was in stock for $15 more. I agreed just wanted to get the issue resolved. I was told it would ship out the folowing Mondaay. It still has not arrived and when I tried to calld, some joker named Marcus got very arrogant and rude to me and repeatedly put me on hold for no apparent reason. He kept telling me that it took 7 - 14 days to process returns before another could be shipped out, even though I was telling him it had been recieved over 3 weeks ago and was promised to be shipped over two weeks ago. He proceeded to become more and more combative to the point of making vague threats. I will never agian order anything at all from Tiger Direct and will do my best to make sure everyone I know hears how inept and decieving this company is, not to mention the rudeness and attitude you get from any person you talk to on the phone, with the exception of whoever you talk to when the order is placed."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
Least Favorite Stores
88 reviews
25935 reviews
from TigerDirect has responded
Posted Jan-08-2003First, Please accept my apology if as a company we have failed in any way. TigerDirect has worked very hard over the past 12 years building a solid reputation and I would like an opportunity to prove to you our commitment to customer satisfaction and earn your business. TigerDirect will do all possible to take care of all problems/issue's.
We appreciate your business.
Please contact me at:
TigerDirect.com
Danny Murciano
7795 West Flagler St, Suite35
Miami, Fl 33144
Phone: (305) 415-2941 or (800) 955-1888 ext. 2941
E-mail: danny.murciano@tigerdirect.com