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Merchant Member

Mooringtech.com
Updated on: 2024-05-14
1/5
Poor customer experience
"Ordered part and told one week time period. Email checking on delivery and no response. Credit card charged but still no delivery or response to email"

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mooringtech from Mooringtech.com has responded
Posted May-15-2024

Thank you for the feedback. We do provide lead-time guidance on our website as well as on our order confirmation emails. In both cases, we try to directly communicate the custom nature of vehicle mounting equipment and the long lead times. While that guidance is displayed right next to the "ADD TO CART" button, it is often overlooked. This is why we also reiterate details regarding availability and lead times in our order confirmation emails. We never like to see an unhappy customer, but the item ordered will always take 60-90+ days to ship and we do require payment in full at the time of order. This is more the nature of vehicle mounting and rugged computing rather than unique to our specific website. We can of course cancel your order and issue a full refund at your direction. Thank you for considering Mooring Tech as a vendor and we apologize for the miscommunication.

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