- STORE REVIEWS
- PRODUCT REVIEWS
2004-04-21
1/5
"My background: Computer VAR, Systems Engineer, 25 years direct PC exp.
Ordered a high-end MB/AMD64/Memory combo on 04/13/04. They called immediately to upsell the cpu/fan combo, which I felt was worth the extra price, so agreed to the additional cost. Received quick email order confirmation and detail of items ordered.
Also paid PREMIUM for RUSH ORDER
Also paid PREMIUM for PRE-TEST (MB/CPU/MEM)
On 04/16/04, they charged my Credit Card.
I went online to check order status; it still said "processing".
On 04/19/04, went online to check again. Same thing. Went to main web site to check "My Account", got a strange message about "If you orderd before 04/19/04, click a link. It was a dead-end, took me right back to the "If you ordered..." message.
On 04/20/04, called 800 number. The lady that answered said "Your order was shipped on 04/19/04". I asked for the shipping info. First response was "Our computers are down, and I can't get through to UPS". I said to check with shipping dept, they would have a hard-copy. She said "Our shipping dept does not come in until noon, (CST)". Asked her to call me back. She promised to do so THAT DAY.
04/21/04. Checked website again. Now my "tracking link" does not work at all, the screen says "If the original account was created before 04/20/04, I would have to create a new one." I did, using previous info. When I put in my ORDER NO. to TRACK the shipment, it forwards me to UPS, and hands them my ORDER NO, not SHIPPINIG NO., so the UPS tracking page does not know how to handle that number.
Conclusions on this reseller so far:
1. Unprofessional customer service.
2. Unprofessional online account handling.
And, if I find out they DID NOT ship then add:
3. Unethical charging of credit card without
having shipped order.
4. Unscrupulous representation of facts about the
order having been shipped.
I get the impression this is a really small 2-3 person business (same person always answers the phone, makes follow-up calls, etc.)
Hopefully I will eventually get what I ordered, but so far am very unsatisfied with the whole experience.
Update 05/01/04:
I did eventually get all the items I ordered, with the exception on:
1. The did a partial shipment without informing me in advance, and in fact had told me the "Order" had been shipped. They did not bother with "Part of your order has been shipped".
2. They could not have tested the CPU/MB/Memory combination, as I paid for, due to partial shipment. The AMD CPU was still sealed in original factory container.
3. The money I paid for "expedited shipment" was a waste. They did ship the final shipment 2-day delivery.
In short, I will never do business with them again, as they have no ability or willingness to deliver what they say they are going to deliver, and on top of that refuse to admit to the customer that they cannot/will not deliver.
BUYER BEWARE!!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
