- STORE REVIEWS
- PRODUCT REVIEWS
2016-03-01
1/5
Sub-Par Materials
"I purchased over 3,000 sq ft of Plateau Gray flooring from Builddirect.com. The first batch came and was sitting long enough to acclimate. My contractor started to install it upstairs and had to make many modifications for each slat to fit. The tongue and grooves were not aligning properly.
The floors at first glance look very nice. However, as you look further, you see lots of gaps. After much back and forth with the people at Builddirect, we finished the upstairs and let the subsequent deliveries acclimate longer outside of the box. I was told by the rep. that if I wanted to file a complaint that I would have to pay and independent commission to come and inspect the flooring. He also stated that it would be at my cost and I would probably lose my claim.
By this point, the flooring had been in my home for almost a month. I instructed my contractor to bring in a flooring company to install the floors this time for the downstairs. They too had a very difficult time with the wood.
It is now 9 months later and although contraction in the winter months is normal, the gaps are huge that I am worried about warping over time."
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