- STORE REVIEWS
- PRODUCT REVIEWS
2020-04-13
5/5
A Positive Experience with CPO !!!
"Great Experience and wanted to write to give another perspective regarding this company.
Long story short. I saw an item on CPO $40 cheaper than anywhere else. Never hearing of the company and being a skeptical internet shopper I immediately looked for reviews. Bad, bad reviews. Well I didn’t want to take a chance with a $329 item.
So I passed... Newegg next cheapest price $369. But for peace of mind I ordered the product (a generator/inverter) there.
But to my shock I see CPO was fulfilling the Newegg order. I immediately wrote an email (expressing my distrust of CPO) requesting this order canceled. The next day I saw the order was still being processed. So with no answer from my email and wanting this order stopped I called CPO directly, and expressing my concerns, asking the order to be cancelled.
How it all ended...
The fact someone at CPO actually answered the phone was surprising to me (which I told them of surprise).
The representatives (spoke with 3 in total). Where all very kind/ soft spoken and professional in how they handled this situation.
In the end I received my 50lb item on time with UPS shipping as well as they refunded me the $40 difference between their website’s price and Newegg’s price.
So my advice is if you see an item you would like to order from CPO, and you are concerned based on reviews, give them a call first and speak to them about your possible order.
Based upon their outlets/ stores/ warehouses this isn’t some fly by night company and this experience worked out so well that I wanted to pass this reassurance along.
The company apparently does such a tremendous volume that negative experiences happen and they are the ones who will feel the passion to write. So I do not discount their experiences.
But my experience is that their call center picked up each time I called, in the middle of the pandemic with zero wait time. That ought to mean something when every other company in the world seems to have shut down their call centers. They handled my concerns with grace and ease and everything in the end was absolutely perfect. Hope this helps!"
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