"THIS COMPANY HAS THE WORST SERVICE I'VE EVER SEEN. I waited almost a month for my frames to arrive, although on the website they claim that it would take 3-5 business days to process. If that were the case, I would have received them in about 10 business days, not more than 20!! The WORST PART is that I left messages and sent emails, and received no call back and no explanation as to why I had to wait so long. You can NEVER get through on their 800 number to a human being or receive a call back. This site is also known as Frames Broker and Shades Broker and Frames Emporium -- same idiots."