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2012-11-10
1/5
"Horrible. I placed an order right before Hurrican Sandy (I live in NY). The package got lost, and they refuse to reship the products b/c they claim that it is out of their hands. I called them and the customer service rep hung up on me during the conversation because I was trying to make her see that it was beyond my control and I had paid for the products already. I found the CEO's email address on their website and asked him to resolve the issue, and nobody from the company contacted me to credit back for the items or would resend the items. Horrible!!!!!!"
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