- STORE REVIEWS
- PRODUCT REVIEWS
2014-06-27
1/5
"BUYER BEWARE. I ordered outside dining furniture, 64 chairs and 11 tables. They arrived about 2 weeks late and just 2 days prior to our opening of the outside dining area. Two of the tables were broken (mounting bolts were broken off that hold the legs in place. However the bigger issue was the 64 chairs. They were only 16 inches wide versus the normal 20+ inches and clearly not "suitable for outside restaurant dining" as described on the web site. No dimensions were provided and now I know why.
I contacted Customer Service and was asked to email a picture of the chairs with a ruler so they could see how small they were. I did so, and was then told the return was authorized and I would not be charged any restocking fee. I then spent $1,000 on return freight and have been waiting for my refund. To date, my account does not show any refund and today, about 1 month since the return, I was told they did issue me a 65% credit but kept 35% as a restocking fee. Needless to say, I will never buy from this outfit again."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
Least Favorite Stores
15 reviews
