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2019-09-20
1/5
$2,000 gift card was invalid but Raise won't refund my money!
"After purchasing a $2,000 Princess Cruises card on the site, I went to utilize it to pay for my cruise which had to paid for by that evening. The card would not go through and when I checked the balance on the site it said the card number was invalid. I waited some time and tried repeatedly with the same outcome. Thus, I had to pay for my cruise with a credit card. I filled a card problem with Raise and received no response. I called and a half hour of waiting on hold repeatedly, I was told it would be resolved. After no response, I emailed regarding the fact that it had not been resolved but received no response from the company. So, I phoned again and after 41 minutes of waiting on hold again, was told that my refund for this invalid card was denied even though they state a Money-Back Guarantee on invalid cards. The reasoning is that now they have supposedly added the funds to the balance of the card, but even if that is true, it was not valid when I needed to use it. Having a balance now does not help me in any way. They did not provide me with the product I purchased and did not stand behind their Money-Back Guarantee. I as the customer received an invalid card, had to email and call repeatedly due to their mistake, had to have both their gift card cost and the cruise payment charged to my card at the same time due to their error and now I am denied the promised refund. That is fraud and false advertising. Don’t believe their guarantee."
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