- STORE REVIEWS
- PRODUCT REVIEWS
2016-07-08
1/5
Bunch of IDIOTS!
"Placed internet order July 4, 2016 with no problems. Received email from Speciality Pool Products (Sara Brummel) wanting me to contact them. I did so and was informed that my order was cancelled because it was considered a "high fraudulent" order. No biggie, I'll take my business elsewhere. (Sarah wasn't smart enough to check my previous purchases I had made in the past. I realize how difficult it is to find someone when all you have is their name and address). I ordered the same items from In The Swim. Curiosity got the best of me because the order number on my original order for Speciality Pool Products did not match the order number on the email I received from Sarah Brummel so I call Specialty Pool Products back to find out exactly what the problem was. As luck would have it, I got to talk to Sarah again and explained why I called back at that I just order from In The Swim only to be told by Sarah that In The Swim was a "Sister" company and that she was canceling that order as well. I told her "FINE" and requested any other "Sister" companies as well that I WILL NEVER DEAL WITH and that I will take my business elsewhere (a local store that prices are a little higher but no hassle) and purchased what I needed. This should have been the end of it. NOT! July 6, I get part of my order from In The Swim and my credit card has been charged for the full amount. I call SPP back AGAIN only to get someone else. I have to explain everything from the start and they kindly tell me that they will send me out a return form for me to send their products back. Told them I was not dealing with them or their products anymore and they had to take care of the issue 100% by themselves. This new person (Sarah C) understood and took care of everything. THIS SHOULD HAVE BEEN THE END......NOT! Got home after work on the 7th, the remainder of my order from In The Swim has arrived. I call SPP products AGAIN and again get someone different so now I have to explain all over again my problem. This person makes arrangements for the materials to be picked up because I made it clear I would contribute 0% of getting their materials back. Is this the end, probably not!
BOTTOM LINE - One person, Sara Brummel has caused major issues between myself, SPP and In The Swim because she was to lazy/ignorant to research a customer and their prior purchases. I have spent thousands of dollars in pool chemicals/supplies from SPP and In The Swim and from here on out, I won't waste my time dealing with them all because of the stupidity of 1 person."
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