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Updated on: 2020-12-22
1/5
Lowes Online Ordering System is Terrible!
"If I had the option, I would give Lowes 0 stars. I ordered a Bosch appliance package with Lowes back in October. Even though their prices were a little higher, I used Lowes because I was promised a November 20th delivery. I received an email that my order was going to be received the week of November 20th, so I gave away my old appliances. The day before the delivery, I received another emaI stating the date was moved to December 11th. Needless to say, today is December 22nd, and I still have no appliances. I tried calling several times to speak to someone who supervises online ordering, but I never heard back from anyone connected with this ineffective system. I finally received a call from a local store who's manager agreed that there are so many screw ups and the local stores( who have nothing to do with the system) are assigned to speak to the unhappy customers. I had no appliances for Thanksgiving and now it will be the same for Christmas. I have cancelled my order with Lowes and would never use them again. They even screwed up my refund! Very poor customer service. Use a local appliance store. Thanks to ABC Appliances in Pennsauken, NJ, I will soon have new appliances."
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2019-12-21
1/5
Coming up empty for Christmas
"I placed an order with Plow and Hearth 7 It was for a present for a relative in Ohio and was being directly shipped to them. I received an email today, 3 days before Christmas, saying g due to a high demand, they cannot ship the item and offer me a 14 % discount on my next order ( if I order something by January 2!) This company did the exact same thing to me last year, but the gift was for a neighbor. There is o way to get a present to my family before the holidays. Totally unacceptable! This company customer relations ****!"
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