- STORE REVIEWS
- PRODUCT REVIEWS
2023-09-01
1/5
Horrible!
"I ordered 2500 business cards 8/8/23 and paid extra for delivery on 8/14. The cards did not come so I looked on the website and saw my cards had not even been printed yet. I contacted customer service and was told they would let “them” know I was on a deadline. (I had a huge marketing expo on 8/23) I was also told to contact customer service when I received my cards and they would give me a discount. On 8/21, I contacted customer service again (the cards were being printed) and asked them to expedite shipping because I needed the cards by the morning of 8/23. I was told they were positive they would ship them ASAP. Well, 8/23 came and went. I had to make other arrangements with higher priced merchandise since this company did not do anything that they advertised. On 8/29, my cards arrive. 8/30, I contact customer service again explaining I was told I would receive a discount for my late order. I was given an $18 credit for my next order…what? Why would I order from these people again? I told them I no longer needed the cards so I would return them unopened for a full refund. I was told they would give no refunds for unauthorized returns and that I had been given my $18 credit, the difference in price between basic shipping and the expedited shipping fee I had paid. This is absolutely no appropriate response to an obviously poor business practice. I was not contacted/notified at any time that my order would be delayed. I was not given the option to cancel my order. The business ethics and customer service are lacking and I would never use this company again. By the way, there are tons of complaints filed with the BBB regarding this company. Stay away!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
